Website terms of use

Last updated January 29, 2024

DO NOT USE THIS WEBSITE TO COMMUNICATE OR MANAGE MEDICAL EMERGENCIES. IF YOU THINK YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD CALL 911 IMMEDIATELY OR SEEK OTHER APPROPRIATE MEDICAL ASSISTANCE.

These Terms of Use are entered into by and between you and Welia Health, a Minnesota nonprofit corporation (“we,” “us,” or “Welia Health”) and, together with the Website Privacy Policy, which is incorporated by reference, govern your use of this website and apply to all users of our website located at weliahealth.org (the “website” or “site”). By accessing or using the site or otherwise clicking on an “I Agree” or similar checkbox when presented, you agree to be bound by these Terms of Use and agree to comply with them. These Terms contain certain disclaimers of liability, which you should read carefully. Your only remedy for dissatisfaction with the site is to stop using it.

Additional Features or Services. We may offer site visitors the opportunity to participate in additional features or services, sometimes through links to other or related websites. Some of these features or services may require you to enter into other agreements or authorizations in addition to these Terms of Use before you can use those features or services. In those cases, you may be asked to consent expressly to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than these Terms of Use, the terms of the click-through agreement will govern matters covered by the “click-through agreement,” but these Terms of Use will continue to govern general access and use of this website.

Changes in Terms of Use. We have the right to make changes to these Terms of Use at any time. Any change is effective as soon as we post it to the site. If you access or use the site after a change is posted, you are considered to have accepted the changes. You should visit and re-read these Terms of Use often so you are up to date on what they say.

Eligibility. The website is offered and available to users who are 18 years of age or older and reside in the United States. By using the website, you represent and warrant that you are 18 years of age or older and otherwise meet all of the eligibility requirements contained herein. If you do not meet all of these requirements, you must not access or use the website.

Not Medical Advice. The information provided on this website is for educational and informational purposes and for the convenience of our patients and guests. It is not medical advice and is not to be used as the basis for diagnosis or treatment of any condition or illness. It is not a substitute for professional medical advice. Always contact your physician or other healthcare provider with any questions you may have regarding a medical condition or prior to starting any new treatment. The site does not constitute an attempt to practice medicine, nor does it establish a doctor-patient or hospital-patient relationship with you or any user of the site.

Your reliance on any information on this website is solely at your own risk. We make no representation or warranty, express or implied, and assume no responsibility or legal liability for the accuracy, completeness, timeliness or quality of any information on this website. We reserve the right to withdraw or amend this website and material we provide on the website at our sole discretion without notice.

Accessing and Ownership of Site. This site is owned and operated by Welia Health. We reserve all rights to the site except as otherwise stated. We will not be liable if, for any reason, all or any part of the website is unavailable at any time or for any period. We may restrict access to some parts of the website, or the entire website, from time to time at our sole discretion. We may also block, limit or terminate your access to the website for any reason, including if: (1) you violate these Terms of Use; (2) you violate any applicable law or regulation relating to your use of the website; (3) you engage in any conduct which we, in our sole discretion, believe is offensive, harmful, defamatory or otherwise harmful to us or others; or (4) you breach any other agreement with us.

Copyright and Intellectual Property. Subject to your compliance with these Terms of Use, we hereby grant you a non-exclusive, non-transferable right to access and use the website solely and strictly in accordance with these Terms of Use. Welia Health owns or has appropriate rights or permission to the copyright and other intellectual property for the Content of the site. The “Content” includes all text, graphics, images, and other material and includes any software that permits you to visit or use the site that we have developed or have a legal license to use. Neither you nor anyone else has or gets any right, title, or interest in and to the Content simply by visiting or using the site.

Restrictions on Use. We grant you permission, to the extent necessary, to access and use this site lawfully. You may temporarily view, download or print portions of the material on this website only for your own personal use. You may not, and may not knowingly allow anyone else to, do any of the following things: (1) use the site for commercial (money-making) purposes or otherwise use the site for the benefit of anyone else; (2) use this site for any illegal purpose or to transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person; (3) impersonate any other person, entity, or misrepresent in any way your identity; (4) upload or transmit any communication or content that may infringe on or violate the rights of another person; (5) reverse engineer or attempt to discover any underlying ideas, source code, processes, techniques, technology, design, formula, engineering, or algorithms of the site; (6) reverse engineer, disassemble, decompile, reproduce, transcribe, translate into any language or computer language, re-transmit in any form by any means, resell, or redistribute any Content without our prior written consent; or (7) attempt to disable, “hack”, or otherwise interfere with the proper functioning of this site.

Trademarks and Service Marks. Welia Health’s name and logo (including those of its affiliates and service providers), all product and service names, all graphics, all button icons, and all trademarks, service marks and logos appearing within this site are, unless otherwise noted, trademarks (whether registered or not), service marks or trade dress of Welia Health or its affiliates. All other trademarks, product names, company names, logos, service marks or trade dress mentioned, displayed, or otherwise indicated within this site are the property of their respective owners.

You are not authorized to display or use our trademarks, product names, company names, logos, service marks, or trade dress without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks, or trade dress of other owners featured within this site without the prior written permission of those owners. The misuse of any trademarks, product names, company names, logos, service marks, or trade dress or any other materials contained on this website is prohibited.

Links to Other Sites or Services. This site may have links to or direct you to utilize websites or mobile applications operated by third parties (e.g., RxLocal). We provide the links solely for convenience. Our providing these links does not constitute responsibility for any third-party site or mobile application. We cannot guarantee the accuracy of any information or materials on any other websites or mobile applications. These third-party sites and mobile applications are subject to different terms and conditions and privacy policies. You agree that your use of any third-party sites or mobile applications is governed by the respective third-party site’s privacy policy and terms and conditions. Welia Health is not liable for your use of any third-party site or mobile application.

Website Privacy Policy. By agreeing to these Terms of Use, you agree to the terms of our Website Privacy Policy. Before using this site, please carefully review our Website Privacy Policy. All information provided to us as a result of your access or use of this site will be handled in accordance with our Website Privacy Policy and, to the extent applicable, our Notice of Privacy Practices. You hereby consent to all actions we take with respect to your information consistent with our Website Privacy Policy and, to the extent applicable, our Notice of Privacy Practices.

Your Interactive Health Record—”MyChart.” Welia Health participates in a secure program in conjunction with the Excellian electronic health record system sponsored by the Allina Health System to provide controlled access for patients (or their authorized proxies) to certain information maintained in the health record. The program gives secure online access to wellness tools and selected, limited health information in the interactive health record (MyChart) to a patient or a person who the patient chooses (proxy). A patient’s entire health record is not reproduced online in the interactive health record; rather, the interactive health record is a selected part of the information in a patient’s health record, such as prescriptions, basic test results, summary medical history, appointments and similar information. Your provider may decide which types of information to release into your interactive health record.

Note: MyChart is owned and operated by a third-party service provider; it is not owned or operated by Welia Health. Please review MyChart (powered by Allina Health)’s terms and conditions and privacy policy when using MyChart: such terms apply to your use of MyChart.

MyChart provides a means for patients (or authorized proxies) to obtain test results performed at participating facilities. Test results will be delivered electronically to the account in most cases. Individuals can also agree that an electronic copy of their discharge instructions will be provided for each inpatient admission. Please be aware that when a patient and his or her spouse share an account, they will both have access to billing account summary information (this information is not confidential to the patient). If you do not want this feature, please call the Welia Health business office to request a separate account for you and your spouse. We reserve the right to terminate access to your account at any time, for any reason. A user’s access to the account will be terminated if the user has misused or abused the system, violated any terms of use, or used the system for purposes other than those for which it is intended to be used.

Restrictions for Interactive Health Records of Minors. Parents and legal guardians may request access to their minor child’s health information through authorized proxy access (access by one person to another person’s interactive health record (MyChart)). The amount of information the parent will be able to see depends on the age and legal status of the minor. The limits on interactive health record access do not affect any other legal right the parent may have to obtain a minor child’s records. For more information on proxy access, see frequently asked questions (FAQs) in MyChart.

Your Privacy and Security Responsibilities. When you sign up to use your MyChart account, you will be given an activation code. You will use that code to create a username and password. This username and password will allow you to view your interactive health record, submit comments that may become part of your health record, and in some cases, communicate with your healthcare providers. It is important that you keep your access code, username, and password completely confidential and secure. You should change your password immediately if you believe that your security may have been compromised; you should also immediately contact the MyChart technical support center (866.301.6698) to report any suspected breach of the security of your username and password. In addition, you should change your password regularly to help keep your account secure. You can change your password online at any time. The privacy of your health information is carefully protected by your healthcare providers.

If you have any questions about the security of your password, please call 866.301.6698.

You have the option to upload a profile picture to your account, which will also assist in verifying your identity when you receive care and services from providers. When you upload your photograph, it will be reviewed and may be included in your electronic health record (MyChart), where it will be visible to individuals with access to your health record and be shared with our affiliate partners in accordance with our Privacy Policy. It is your responsibility to ensure that your photograph is appropriate and that you are the only individual depicted in the photo. If you do not want your photo to be included in your account or your health record, you should not upload it.

Messaging. For all urgent medical matters, contact your physician’s office by phone, go to an emergency room, or dial 911. All messages to you from your Welia Health provider are sent over a secure, encrypted connection. You may receive email messages at the email address you provided to us. These messages will notify you of new messages in your account but will not contain any confidential medical information. You will need to sign in to your MyChart account to access the full message. Any person with access to the email account to which these messages are sent will be able to see the notifications.

Shared Electronic Health Records. If you gave consent to share your electronic health record with affiliated partners, you will be able to access all health information across all participating organizations through the interactive health record (MyChart). If you declined consent to share your electronic health record with affiliated partners, you will have multiple accounts, one for each organization, each with its own username and password. You will need to sign in to the specific account for each organization in order to view your health information for that organization.

Transactions. If the website allows for the ability to pay for services or otherwise make payments (collectively, “Transactions”), you may be asked to supply certain relevant information, including your credit or payment card number and expiration data or similar payment information and billing information. You represent and warrant that you have the right to use any payment method that you submit in connection with a Transaction, and by submitting such information, you grant Welia Health the right to provide such information to third parties for the purposes of facilitating the Transaction. You acknowledge and agree that Welia Health is not responsible for how any third-party payment processor transmits, stores, uses or shares your information.

Limitation of Liability; Disclaimers. While Welia Health tries to keep the information on this website as accurate as possible, we disclaim any implied representations or warranties about its accuracy, completeness, or appropriateness for a particular purpose. Information may be out of date at any given time since we have no obligation to update information on this site. You assume full responsibility for using the information on this site, and you understand and agree that Welia Health is neither responsible nor liable for any claim, loss, or damage resulting from use of this site. To emphasize this point, please understand the following:

WE, OUR AFFILIATES, AND OUR SERVICE PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR ITS CONTENT OR ANY PRODUCT OR SERVICE AVAILABLE ON OR PROMOTED THROUGH THIS SITE. THE INFORMATION AND MATERIALS ON THIS SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED UNDER THE LAW, WELIA HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, WARRANTIES OF NONINFRINGEMENT, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE SITE, OR WITH REGARD TO ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SITE. EXCEPT AS OTHERWISE EXPRESSLY SPECIFIED, WELIA HEALTH, ITS AFFILIATES, AND ITS SERVICE PROVIDERS DO NOT WARRANT THE ACCURACY, COMPLETENESS OR CORRECTNESS, TIMELINESS, OR USEFULNESS OF ANY OPINIONS, ADVICE, SERVICES, MERCHANDISE OR OTHER INFORMATION PROVIDED THROUGH THIS WEBSITE OR ON THE INTERNET GENERALLY. WE AND OUR SERVICE PROVIDERS DO NOT REPRESENT OR WARRANT THAT THIS SITE, ITS SERVERS, OR ANY TRANSMISSIONS SENT FROM US OR THROUGH THIS SITE WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES).

IN NO EVENT WILL WELIA HEALTH BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU OR ANYONE ELSE IN RELIANCE ON THE INFORMATION PROVIDED THROUGH THIS SITE. IN NO EVENT WILL WELIA HEALTH BE LIABLE FOR ANY DAMAGES (INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES), ANY LOSS OF USE, LOSS OF DATA, LOSS CAUSED BY A VIRUS, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, CLAIMS OF THIRD PARTIES; OR OTHER LOSSES OF ANY KIND OR CHARACTER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE. YOU ASSUME TOTAL RESPONSIBILITY FOR ESTABLISHING PROCEDURES FOR DATA BACK-UP AND VIRUS PROTECTION AS YOU CONSIDER NECESSARY. YOU AGREE THAT WELIA HEALTH, ITS AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE RESPONSIBLE FOR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SITE, ITS CONTENT, OR SITES ACCESSED THROUGH THIS SITE.

Indemnification. You agree to defend, indemnify, and hold Welia Health, its affiliate entities, support organizations, vendors and service providers, and all of their owners, officers, directors, employees, contractors and service providers harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the website and/or your breach of these Terms of Use or applicable laws.

Governing Law and Forum for Disputes. This website resides in Minnesota. The existence of the site and the fact that you can access it from anywhere is not intended and should not be construed to mean that we are conducting business anywhere but in the State of Minnesota. The operation of this website is not intended to subject Welia Health to any laws outside of the United States, and we do not consent or submit to the personal jurisdiction of the state courts or federal courts in any state in the United States, except the State of Minnesota. These Terms of Use will be governed under the laws of the State of Minnesota without regard to its conflicts of law provisions. All actions or proceedings arising out of or relating to these Terms of Use will be venued exclusively in state court in the County of Kanabec or federal court in the City of Minneapolis, Minnesota. You hereby irrevocably consent and submit to the personal jurisdiction of those courts for all such purposes. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of these Terms of Use is taking place or originating.

Miscellaneous. Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control. If any provision of these Terms of Use is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms of Use and will not affect the enforceability of any other provisions. The failure by us to enforce any right or provision of these Terms of Use will not prevent us from enforcing such right or provision in the future. We may assign our rights and obligations under these Terms of Use, including in connection with a merger, acquisition, reorganization, sale of assets or equity, or by operation of law. You may not assign rights and obligations under these Terms of Use, including in connection with a merger, acquisition, reorganization, sale of assets or equity, or by operation of law, without our prior written consent. These Terms of Use and the Privacy Policy supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.

Contact Information. You may direct questions or concerns about these Terms of Use by emailing PrivacyOffice@WeliaHealth.org or in writing to:

Welia Health
Attention Privacy Officer
301 South Highway 65
Mora MN 55051