Instructions for your virtual visit

Join the session with an Android device–by email

Email message
1. Open your email and open the message you received from Welia Health. It will look like the image below.
Virtual Care Visit Instructions: Message in Inbox
2. Next, click ‘Join Session.’
Virtual Care Visit Instructions: Join Session button
3. click ‘Please RSVP Now’ then click ‘Yes, I Can Make It.’
Virtual Care Visit Instructions: RSVP
4. Scroll down to the bottom of your screen and click ‘Install Zoom.’
Virtual Care Visit Instructions: Install Zoom
5. Next, click ‘Download Zoom.’
Virtual Care Visit Instructions: Download Zoom
6. You will then be redirected to the Google Play Store to download ZOOM Cloud Meetings. click the ‘Install’ button.
Virtual Care Visit Instructions: Install Zoom
7. Once Zoom has finished installing, return to your web browsing app.
8. click ‘Enter Waiting Room’ to join the virtual session with your doctor.
Virtual Care Visit Instructions: Enter Waiting Room
9. Secure Video will then prompt you to allow Zoom access permission. click ‘Got it.’
Virtual Care Visit Instructions: Allow Zoom Access Permission
10. A popup will ask you to allow Zoom to record audio. click ‘Allow.’
Virtual Care Visit Instructions: Allow Zoom to record audio
11. Next, to be able to hear your doctor click the Join Audio button at the bottom of your screen.
Virtual Care Visit Instructions: Join Audio
12. Then click Call via Device Audio.
Virtual Care Visit Instructions: Call via Device Audio
13. Now, to use your phone speaker, please click the Sound Icon in the upper left-hand corner of your screen.
Virtual Care Visit Instructions: Leave
14. Finally, click the Start Video icon on the bottom of your screen to allow your doctor to see you.
15. Another prompt will pop up asking you to Allow Zoom to take pictures and record video. click ‘Allow.’
Virtual Care Visit Instructions: Start Video
16. When you are finished with your session, click ‘Leave’ and then select ‘Leave Meeting.’
Virtual Care Visit Instructions: Leave Meeting