Instructions for your virtual visit

Join the session with an Apple device–by email

Email message
1. Open your email and open the message you received from Welia Health. It will look like the image below.
Virtual Care Visit Instructions: Email Inbox
2. Next, click ‘Join Session.’
Virtual Care Visit Instructions: Join Session
3. Click ‘Please RSVP Now’ then click ‘Yes, I Can Make It.’
Virtual Care Visit Instructions: RSVP
4. Scroll down to the bottom of your screen and click ‘Install Zoom.’
Virtual Care Visit Instructions: Install Zoom
5. Next, click ‘Download Zoom.’
Virtual Care Visit Instructions: Download Zoom
6. You will then be redirected to the Apple Store to download ZOOM Cloud Meetings. click the download icon.
Virtual Care Visit Instructions: Install Icon
7. Confirm the installation. You may be prompted to enter your Apple ID password.
Virtual Care Visit Instructions: Install button
8. Once Zoom has finished installing, return to your web browsing app (Safari).
9. Click ‘Enter Waiting Room’ to join the virtual session with your doctor.
Virtual Care Visit Instructions: Enter Waiting Room
10. A popup will appear asking you to Open this page in Zoom. Select ‘Open.’
Virtual Care Visit Instructions: Open in Zoom
11. A popup will appear asking to allow Zoom access to the microphone. Select ‘OK.’
Virtual Care Visit Instructions: Zoom Access To Microphone
12. Another popup will appear asking to allow Zoom to send notifications. Select ‘allow.’
Virtual Care Visit Instructions: Zoom Send Notifications
13. To allow your doctor to hear you, select ‘Call using Internet Audio.’
Virtual Care Visit Instructions: Call using Internet Audio
14. Finally, click the ‘Start Video’ icon at the bottom of your screen.
Virtual Care Visit Instructions: Start Video
15. Another popup will appear asking to allow Zoom access to the camera. Select ‘OK.’
Virtual Care Visit Instructions: Zoom Access To Camera
16. When you are finished with your session, click ‘Leave’ at the upper right-hand corner of your screen.
Virtual Care Visit Instructions: Leave